Glowing: AI Messaging That Transforms Guest Engagement

Glowing is a comprehensive messaging platform designed to assist hospitality companies in providing outstanding visitor experiences. Glowing enables real-time contact between hotels, resorts, and service businesses and their guests via their preferred channels, thanks to AI-powered messaging, centralised communication, and language support.
Glowing facilitates contact before, during, and after each visitors stay, regardless of whether the hotel is a boutique establishment or a five-star resort.

Unified Inbox for Seamless Guest Communication

Glowing gathers all of the guest messages from WeChat, LINE, Facebook Messenger, WhatsApp, SMS, and more in one location. Employees dont need to hop between apps or devices to manage real-time discussions. The outcome? quicker reactions, more seamless service, and more satisfied customers.

AI Assistance That Never Sleeps

Glowings clever AI assistant assists in answering frequently asked visitor questions around-the-clock. The AI manages everything promptly, from requests for amenities and check-in details to reservations for meals and spa services. Additionally, it smoothly transitions to human professionals for individualised care when necessary.
Wait times are shortened, and employee productivity is increased by this automation, particularly during busy hours.

Multilingual Messaging & Personalization

Language barriers no longer exist with Glowing. Your team can efficiently communicate with guests from other countries thanks to the platforms automatic translation of communications into over 100 languages. Additionally, its simple to create welcoming, uniform experiences everywhere using personalised message templates.

Designed for Hotels, Resorts & Luxury Brands

Glowing was created especially for the hospitality industry and is aware of the requirements of concierges, front desk workers, and guest service representatives. The dashboard is easy to use, adaptable, and mobile-friendly, making it perfect for teams that are constantly on the go, whether they are managing one property or several.

Data-Driven Insights & Integrations

Glowing offers performance metrics that display discussion volume, reaction times, and visitor pleasure. Additionally, it easily interfaces with CRMs, other hospitality applications, and major PMS Property Management Systems so that everything functions as a whole.

Why Choose Glowing?

AI-driven communications for every guest channel
Centralised mailbox to increase team productivity
Automatic translation of languages for a worldwide audience
Mobile-friendly and scalable platform
Top hospitality brands throughout the world trust us.